Privacy Policy
Last Updated: 06/12/2024
At PupSays, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
Please review this policy carefully to understand how we handle your Personally Identifiable Information (PII) in compliance with applicable laws and regulations.
1. Information We Collect
We may collect and process the following categories of information when you use our website or services:
1.1 Personal Identification Information
This includes your name, email address, phone number, postal address, and other contact details.
1.2 Payment Information
We collect payment-related details such as credit card information, billing address, and other data required to process transactions.
1.3 Technical Information
This includes your IP address, browser type, operating system, and other technical details collected when you visit our website.
1.4 Usage Data
We collect information about your interactions with our website, including pages visited, time spent on the site, and other usage metrics.
1.5 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. These may include:
- Session Cookies: To manage your session while browsing.
- Preference Cookies: To remember your preferences.
- Security Cookies: To enhance security.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Improve Our Services
- Process your orders, manage your account, and deliver customer support.
- Personalize your experience and tailor our services to better meet your needs.
2.2 To Process Transactions
Facilitate payments, process orders, and conduct related financial activities.
2.3 To Communicate with You
- Send updates, marketing materials, and service-related notifications.
- Respond to your inquiries and provide support when needed.
2.4 To Enhance Security
Detect and prevent fraud, unauthorized transactions, and other security risks.
2.5 To Analyze and Improve Our Website
Understand user interactions to optimize website performance and enhance user experience.
3. How We Share Your Information
We may share your information in the following ways:
3.1 With Service Providers
We may share your information with third-party service providers who perform functions on our behalf, including but not limited to:
- Payment processing
- Order fulfillment
- Marketing and advertising support
3.2 For Legal Purposes
We may disclose your information when required by law or in response to valid requests from public authorities, such as courts or government agencies.
3.3 In Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
4. Consent
4.1 Implied Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or process a return, we infer that you consent to our collection and use of this information for that specific purpose only.
4.2 Expressed Consent for Secondary Use
If we request your personal information for a secondary purpose, such as marketing, we will either:
- Request your explicit consent directly, or
- Provide you with an opportunity to decline.
4.3 Withdrawing Consent
If you opt-in and later change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information. You can do this at any time by:
- Contacting us at support@pupsays.com, or
- Updating your preferences in your account settings.
5. Disclosure
We may disclose your personal information under the following circumstances:
5.1 Legal Requirements
If required by law, regulation, or legal process, such as a court order, subpoena, or government request.
5.2 Violation of Terms
If you violate our Terms of Service or engage in actions that threaten the integrity of our Service or the security of other users.
6. Shopify
6.1 Hosting Platform
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you.
6.2 Data Storage
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. All data is securely stored on servers protected by a firewall.
6.3 Payment Processing
6.3.1 Data Storage
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. This data is encrypted in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only for as long as necessary to complete the transaction, after which it is deleted.
6.3.2 PCI-DSS Compliance
All direct payment gateways used by Shopify adhere to the standards established by PCI-DSS, which are managed by the PCI Security Standards Council, a joint initiative of major brands such as Visa, MasterCard, American Express, and Discover.
6.3.3 Secure Handling of Credit Card Information
Compliance with PCI-DSS ensures the secure handling of credit card information by our store and its service providers.
6.3.4 Additional Information
For further details, you can review Shopify’s Terms of Service or Privacy Statement.
7. Third-Party Services
7.1 Limited Use of Your Information
Third-party providers engaged by us will only collect, use, and disclose your information as necessary to perform the services they provide on our behalf.
7.2 Privacy Policies of Third-Party Providers
Certain third-party service providers, such as payment gateways and transaction processors, have their own privacy policies governing the information we are required to provide for your transactions.
We recommend reviewing the privacy policies of these providers to understand how they handle your personal information.
7.3 Jurisdictional Implications
Please note that certain third-party providers may be located in or operate facilities in jurisdictions different from yours or ours. If you proceed with a transaction involving such providers, your information may be subject to the laws of the jurisdiction where the provider or its facilities are located.
For example, if you are in Canada and your transaction is processed by a payment gateway in the United States, your personal information may be subject to U.S. laws, such as the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, this Privacy Policy and our website’s Terms of Service no longer apply.
7.4 Links to Other Sites
7.4.1 External Links
When you click on links within our store, you may be directed to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
8. Security
8.1 Protection of Personal Information
We implement reasonable precautions and adhere to industry best practices to ensure that your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
8.2 Encryption and Data Security
If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. While no method of transmission over the Internet or electronic storage is completely secure, we comply with all PCI-DSS requirements and implement additional, widely accepted industry standards to enhance data security.
9. COOKIES
9.1 Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
- _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
- _shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.
- _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
- cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
- _secure_session_id, unique token, sessional.
- storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
9.2 You can manage your cookie preferences through your browser settings or by using opt-out tools provided by certain third-party service providers. For more information on how to manage cookies, please visit Your Online Choices. https://www.youronlinechoices.com/
10. Age of Consent
10.1 Representation of Age
By using this site, you confirm that:
- You are at least the age of majority in your state, province, or country of residence; or
- You are the age of majority in your jurisdiction and have provided consent for any of your minor dependents to use this site.
10.2 Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. If you believe a child has provided us with personal information, please contact us immediately at support@pupsays.com, and we will take steps to delete such information.
11. Changes to This Privacy Policy
11.1 Right to Modify
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon being posted on our website. We encourage you to review this policy frequently.
If material changes are made, we will provide a notice on this page to ensure you are aware of:
- What information we collect,
- How we use it, and
- Under what circumstances, if any, we disclose it.
11.2 Business Transfers
In the event that our store is acquired by or merged with another company, your information may be transferred to the new owners to ensure the continued provision of products and services to you.
12. User Rights (GDPR & CCPA)
12.1 Rights of EEA Residents (GDPR)
If you are a resident of the European Economic Area (EEA), you are entitled to certain data protection rights under the General Data Protection Regulation (GDPR), including:
- The right to access the personal information we hold about you.
- The right to request updates or corrections to your personal information.
- The right to request deletion of your personal information.
To exercise these rights, please contact us using the contact information provided below.
12.2 Rights of California Residents (CCPA)
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):
- The right to request access to the personal information we hold about you.
- The right to request deletion of your personal information.
- The right to request that your personal information not be sold, if applicable.
To exercise these rights, please contact us using the contact information provided below.
12.3 General Information
We respond to all requests in compliance with applicable data protection laws.
12.4 Request Processing Timeline
We aim to respond to your request within 30 days, as required by applicable data protection laws. If additional time is required, we will notify you of the reason for the delay and the extended response period.
12.5 Submitting a Request
Please note that we may require you to verify your identity before processing your request. To submit a request, please email support@pupsays.com with the following details:
- Your name,
- Your contact information, and
- The specific data-related action you are requesting.
13. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we securely delete or anonymize it.
14. International Data Transfers
Your information may be transferred to, and processed in, countries other than your country of residence. These countries may not have the same data protection laws as your jurisdiction. However, we take steps to ensure your information is protected in accordance with this Privacy Policy and applicable laws.
15. Questions and Contact Information
If you wish to:
- Access, correct, amend, or delete any personal information we have about you,
- Register a complaint, or
- Request more information about our privacy practices,
You may contact our Privacy Compliance Officer at:
Email: support@pupsays.com
We will address your inquiries promptly and in compliance with applicable laws.